GBCA Moodle instructions to Students
12. FAQs
ACCESS AND NAVIGATION
WHY CAN’T I LOG IN?
There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:
- Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly.
- Are cookies enabled on your browser? (They should be). If you have entered everything correctly and still cannot access the site contact your facilitator to have your student account checked.
HOW DO I FIND THE COURSE I NEED?
All of the courses you are enrolled in should be available in your dashboard, if the course you are looking for is not in your dashboard, you will need to contact your facilitator who can contact GBCA IT team.
ASSIGNMENTS
WHY IS THERE NO UPLOAD BOX?
This is either because the assignment has now closed; the assignment is not yet open; you already uploaded something and the settings prevent resubmissions.
In all cases contact your facilitator for assistance. They are able to make arrangements to allow you to complete your required study.
HOW CAN I SEE MY RECENT ASSIGNMENT FEEDBACK?
There are many ways you can access their feedback. The most common method is by simply going to the same place where you uploaded the work. Another common method is to follow the link in the recent activity block (if the facilitator has included it on the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending upon how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback.
QUIZZES
WHY CAN’T I ACCESS THE QUIZ?
This is either because: the quiz is now closed; the quiz is not yet open; you have already used all your allowed attempts.
In all cases contact your facilitator for assistance. They are able to make arrangements to allow you to complete your required study.
WHY AM I GETTING ZERO GRADE ON MY QUIZ?
You might have exceeded the quiz time limit or the site timeout The Moodle platform has a two-hour timeout limit. It is also possible that when you have an intermittent internet connection that you will lose service and use up one of your attempts. For this reason, it is important that when completing a quiz that you are on a stable, reliable internet connection. If you need more attempts please contact your facilitator who can arrange this for you.
STUDENT FEEDBACK AND CONTINUOUS IMPROVEMENT
GBCA is committed to the improvement of our online resources. If you spot an error or have a suggestion for improvement please let us know. You can do this by:
- completing the student feedback on Moodle main page
- directly contact GBCA IT team via Email: itsupport@gbca.edu.au
- or through your facilitator.